Self-service prepay terms, effective from the 1 January, 2013:
Recurring monthly special hours are not accrued.
5 hour packages are valid for 6 months.
An invoice will be issued as soon as your payment is processed.
Recurring monthly clients get a permanent task manager, to add tasks. As hours do not accrue, tasks not done in the current month are done in the subsequent month. Tasks can be assigned a priority, and extra hours or more than one package can can be purchased.
Urgent Tasks are delivered within 8 hours.
Make sure you are in credit before asking us to do new tasks, otherwise 30 minutes admin will be charged (once you prepay) to cover the unnecessary admin.
Phone calls will also be time tracked and charged, so if you are on a budget, please keep these to a minimum.